Refund policy

Returns

We have a 30-day return policy. This means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn, unused, with tags, and in its original packaging. You’ll also need proof of purchase.

To start a return, contact us at loadedwear@hotmail.com with your order number and the reason for your return.

If your return is accepted, we’ll send you instructions on how and where to send your package. Please do not send items back without first contacting us and receiving return instructions. Items sent back without approval will not be accepted.

Damages and issues

Please inspect your order when it arrives. If an item is defective, damaged, or you received the wrong item, contact us straight away at loadedwear@hotmail.com so we can assess the issue and make it right.

Exceptions / non-returnable items

We can’t accept returns for items that have been worn, washed, damaged after delivery, or returned without tags or original packaging.

Sale items and gift cards are not eligible for change-of-mind returns. This does not affect your rights under Australian Consumer Law.

Exchanges

The fastest way to get the item you want is to return the item you have, once accepted, and make a separate purchase for the new item.

Refunds

We’ll let you know once we’ve received and inspected your return and whether the refund has been approved.

If approved, your refund will be issued to your original payment method. Please allow up to 10 business days for your bank or card provider to process and display the refund.

Australian Consumer Law

Nothing in this policy excludes, restricts, or modifies any rights you may have under Australian Consumer Law. If an item is faulty, not as described, or does not meet a consumer guarantee, you may be entitled to a repair, replacement, or refund.